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Our customers and partners have access to powerful online communities and tools. Use this overview to discover the best destination for you. Registration and sign-in are required to access these websites.
Vue Cloud Community
Carestream's Vue Cloud Community is your single point of access to the tools you need to diagnose exams, review a patient portfolio or view real-time department performance.
Our customers and partners have access to powerful online communities and tools. Use this overview to discover the best destination for you. Registration and sign-in are required to access these websites.
Vue Cloud Community
Carestream's Vue Cloud Community is your single point of access to the tools you need to diagnose exams, review a patient portfolio or view real-time department performance.
With Carestream Services, you are at the center of an extensive and experienced support network that is passionately focused on your ongoing success. Through your Single Point of Entry to Carestream’s Customer Success Network, you have easy access to a global team of experts. It’s a community of service and support - configurable to your need – that you, your patients and your staff can depend on.
One call to one number. Simple.
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With one call, reach a multi-talented Customer Care Representative who will work with you in your native language. Your representative will take immediate ownership and action – and quite often be able to personally resolve your request. Your Single Point of Entry will also give you access to a global team of experts who bring years of innovation, creativity and proven ability -- while ensuring you retain a single point of contact for smooth resolution. |
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The right person at the right time.
Ensuring your success requires easy access to the right person, with the right knowledge at the right time. That’s exactly what you get with your Customer Success Core Team. The best person to meet your needs will be involved, regardless of where you or they are in the world:
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Team Member |
Focus/ Expertise |
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Support Specialist |
Guides you through trouble shooting, diagnosing and delivering fixes, right over the phone and will dispatch appropriate service engineer for onsite resolution |
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Service Engineer |
Provides onsite technical help with installation, preventative maintenance, upgrades and repairs; will resolve service requests to your complete satisfaction |
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Regional Product Specialist |
Highest technical field resource in your geographic area, called in to resolve the most complex service requests |
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Territory Service Manager |
Responsible for the performance of all field personnel who deliver exceptional service to you |
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Service Solutions Specialist |
Creates end-to-end service solutions to ensure your system’s performance and your success |
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Applications Consultant |
Works hands-on with your personnel to help staff use Carestream products to their fullest, resulting in enhanced workflow and the highest quality images |
When customers let us know that one of our employees has eXceeded their expectations, we recognize these employees as customer champions.
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Annette, Applications Consultant, Canada: “I found Annette to be a very informative instructor and very patient responding to every question we asked her. I personally feel very comfortable with the way she educated us. I sincerely appreciated her training.” Phil, Field Engineer, United Kingdom: “Phil is a very hard working member of your team, has a professional attitude and is highly skilled at his job. He has a pleasant demeanor, is helpful and gets on with all of the staff.” Koji and Marika, Customer Care, Japan: “I’m completely satisfied with their work. They fixed our machine very quickly and carefully. They explained clearly the root cause and gave some useful advice regarding the system.” |
We are committed to ensuring your success and exceeding your expectations by providing the absolute best customer experience. We’ve formalized this with the eXceed Commitment.
Contact service and support in your region/country:
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Saint Helena
Sao Tome and Principe Senegal Seychelles Sierra Leone Somalia South Africa Sub Sahara Africa Sudan Suriname Swaziland Tanzania Togo Tunisia |
Uganda
Western Sahara Zambia Zimbabwe |
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Norway
Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Tajikistan Turkmenistan |
Ukraine
United Kingdom Uzbekistan |
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São Cistovão and Nevis
São Vicente and Granadina Trinidad and Tobago Turk and Caicos Islands Uruguay U.S. Virgin Islands Venezuela Virgin Islands (British) |
